Terms and Conditions of Supply

1. Who we are

Olympic Cleaning Solutions (Pty) Ltd, trading as XP Suppliers ("we", "us" or "XP Suppliers"), is a company registered in South Africa and operates https://xpsuppliers.co.za. These terms govern every quotation we issue and every order we accept, unless we have signed a separate written supply agreement with you.

Company registration number: [to be confirmed by the operator]. VAT registration number: [to be confirmed by the operator]. Registered and physical address: [to be confirmed by the operator]. Directors: [to be confirmed by the operator]. You can reach us at info@xpsuppliers.co.za or 084 056 9056.

2. This website is a catalogue, not a shop

Our website is a product catalogue and enquiry tool. Prices are not displayed and no sale concludes online. Adding an item to a quote list is a request for a quotation, not an order, and places no obligation on either of us.

Product descriptions, specifications, images and stock indicators are drawn from supplier and manufacturer data. They are provided in good faith as a guide and do not form part of any contract unless repeated in a written quotation we issue.

3. Quotations

• A quotation is an invitation to do business and is not binding until we accept your order in writing.
• Unless the quotation says otherwise, it is valid for 14 days from its date and is subject to stock remaining available.
• Quoted prices exclude VAT unless expressly stated, and exclude delivery, insurance, import duties and any statutory levies unless itemised.
• Where goods are imported or priced in a foreign currency, we may adjust the price before acceptance to reflect exchange-rate movements, duty changes or supplier price increases, and we will tell you before proceeding.
• An error in a quotation that is obvious or that you ought reasonably to have noticed does not bind us, and we may correct it.

4. Orders and acceptance

A contract comes into existence only when we issue a written order confirmation, a pro forma invoice or a tax invoice against your purchase order, whichever happens first. Acknowledging receipt of an enquiry or purchase order is not acceptance.

You are responsible for the accuracy of what you order, including part numbers, quantities, voltages, ratings, dimensions and fitness for your intended application. We do not verify that a product is suitable for your purpose unless we have given you written advice to that effect.

5. Delivery, lead times and inspection

• Lead times are estimates given in good faith and are not guaranteed. Time is not of the essence unless we have agreed a delivery date in writing and expressly accepted that it is material.
• We may deliver in instalments and invoice each instalment separately.
• Delivery takes place when the goods are handed to you, to your nominated carrier, or at the collection point named in the order confirmation.
• You must inspect goods on delivery and report shortages, incorrect items or visible damage in writing within 7 days. After that, the delivery is treated as accepted as complete and in good order.
• We are not liable for delay or failure caused by events beyond our reasonable control, including supplier failure, transport disruption, import delays, load-shedding, industrial action, natural disaster or state action.

6. Risk and ownership

Risk in the goods passes to you on delivery. From that moment the goods are at your risk and you should insure them.

Ownership of the goods remains with us until we have received payment in full of every amount you owe us on any account. Until then you must keep the goods identifiable, store them safely, and not encumber, pledge or dispose of them. If you fail to pay, we may enter the premises where the goods are kept and repossess them, without affecting our other rights.

7. Prices, invoicing and payment

• Unless we have granted you a credit facility in writing, payment is due in full before despatch.
• Where a credit facility applies, payment is due within the period stated on the invoice, without set-off or deduction.
• Overdue amounts bear interest at the maximum rate permitted under the National Credit Act, calculated daily from the due date until payment is received.
• If you fail to pay on time, we may suspend deliveries, withdraw credit and recover our reasonable costs of collection, including legal costs on the attorney-and-own-client scale where a court so orders.
• Deposits on special, indent or non-stock items are not refundable once we have placed the order with our supplier.

8. Returns, defects and warranties

Goods are covered by the manufacturer's or supplier's warranty where one exists. We pass that warranty through to you and will assist with a claim, but we do not extend it and we are not the warrantor.

Where the Consumer Protection Act, 2008 applies to a transaction, nothing in these terms limits the rights it gives you. Many of our customers are juristic persons to whom parts of that Act do not apply; in those cases the terms of this clause govern.

• Report defects in writing as soon as you become aware of them, with the invoice number, part number and a description of the fault.
• Do not return goods without a returns authorisation from us. Unauthorised returns may be refused.
• Goods returned because you ordered incorrectly or changed your mind may be refused, or accepted at our discretion against a handling fee, and must be unused, complete and in original packaging.
• Special-order, indent, cut-to-length and custom-made items cannot be returned unless they are defective.
• Our obligation for defective goods is limited, at our election, to repair, replacement or credit of the price paid.

9. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect or consequential loss, including loss of profit, loss of production, loss of contract, downtime or wasted expenditure, however it arises.

Our total liability arising from any order is limited to the price you paid for the goods giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud, or under section 61 of the Consumer Protection Act where it applies.

10. Intellectual property

All content on this website, including text, layout, graphics and compiled product data, belongs to us or our licensors. Manufacturer names, brands, logos and product images remain the property of their respective owners and are used to identify the goods we supply.

You may not copy, scrape, republish or commercially reuse our catalogue data without our written permission.

11. General

• These terms, together with our written quotation and order confirmation, are the whole agreement between us and replace any earlier discussion or representation.
• Your standard purchase-order conditions do not apply unless we have accepted them in writing.
• No indulgence we grant you affects our rights.
• If a provision is found to be unenforceable, the rest of these terms continue to apply.
• You may not cede or assign your rights without our written consent.
• These terms are governed by the law of the Republic of South Africa, and we each consent to the jurisdiction of the Magistrate's Court having jurisdiction, without limiting our right to proceed in a High Court.
• We may update these terms. The version published at https://xpsuppliers.co.za/legal/terms when we accept your order is the version that applies.